Refund policy

1. Cancel at any time

An admin of your workspace can cancel a paid plan at any time on the Billing page of this developer portal (choose "Manage billing", which opens the Stripe Customer Portal) or by emailing [email protected].

Cancelling stops automatic renewal. It takes effect at the end of your current billing period: your paid features keep working until then, we don't charge you again, and your workspace then moves to the Free plan.

2. When we give refunds

• Your first paid month: if a paid plan isn't right for you, ask us within 14 days of your first payment and we'll refund that payment in full and move your workspace back to the Free plan. This applies once per organisation.
• Part of a month: apart from that 14-day window, we don't give pro-rata refunds for the unused part of a billing period after you cancel, except where the law requires it.
• Billing mistakes: if we charged you in error, such as a duplicate payment or a charge after your cancellation took effect, we'll refund the mistaken amount in full.
• If we end the Services: if we stop offering the Services, or close your account for a reason other than a breach of our Terms, we'll refund the fees you paid for the time after your access ends.

3. Exceptions

• We don't give refunds when we suspend or close an account because it broke our Terms, including the acceptable use rules.
• If you have a separate signed agreement with us, its refund terms apply instead of this policy.

4. Your rights under the law

Nothing in this policy limits rights you have under consumer law, such as the consumer guarantees under the Australian Consumer Law or a statutory right to cancel a purchase where you live. Where the law gives you a right to a refund, we'll honour it.

5. How to ask for a refund

Email [email protected] from your account's email address, with your organisation's name and the receipt or invoice number. We'll reply within 5 business days and send approved refunds to your original payment method within 10 business days.